Get help with your Business 360 apps, in minutes, not days
The support assistant is an AI helper that knows the apps your company uses. Describe what is wrong or what you want to achieve, and it explains the likely cause and what to do next in plain business language.
What it can do
- Explain an error message and suggest likely causes and next steps
- Help you set up an app, step by step
- Help with slow performance and with access and permission problems, by asking the right questions first
- Discuss how to set up Business Central to achieve something specific
- Give a small, medium or large indication of what a change to your app would take
- Tell you which of our apps you have, even if you are not sure
How to use it
- Sign in with your Microsoft work account
- Describe the problem or paste a screenshot. You do not need to pick an app
- Get an answer, and download it as a PDF if you like
- Not solved? Send the conversation to our support team, with severity and urgency
Good to know
- You only get help for the apps your company has
- Answers are explanations in business terms, never source code
- Screenshots are not stored
- The assistant is guided by AI and can be wrong. Our support team is always the fallback
Example questions
- “I get an error when posting a purchase invoice. What does it mean?”
- “How do I set up approval for expenses?”
- “Users say the app is slow in the morning.”
Questions and answers
- Who can use it?
- Users from companies that use our apps, and consultants approved by us. Access is approved manually.
- What happens with my data?
- Your conversation is used to answer your question and, if you choose, sent to our support team. We do not use it for anything else.
- How do I reach a person?
- At any time choose Send to support in the conversation, or contact us.